Last updated: October 13, 2026
Pro, Unlimited and the Pro to Unlimited upgrade are sold and fulfilled by Paddle.com Market Ltd, our merchant of record. Refunds are governed by Paddle's Refund Policy.
Purchases are one-time payments per project, with no subscription and nothing to cancel. They are non-refundable except where a refund is required by the law of your country, or where Paddle chooses to issue one at its discretion.
If you are in the EU, EEA, Switzerland, the UK, or another region with a statutory right of withdrawal, that right applies. Paddle administers it as the seller of record.
Nothing here limits your rights where the Service is faulty, not as described, or not fit for purpose.
Refunds are handled by Paddle, not by GearIO. Request one at paddle.net using the email address you purchased with, or email hello@geario.app and we will raise it with Paddle on your behalf.
Refunding a Pro or Unlimited purchase returns that project to Free: cloud sync stops and invited crew lose shared access. Refunding an upgrade from Pro to Unlimited returns the project to Pro. Your gear records and photos are not deleted.
Questions about this policy: hello@geario.app